Department: Technical Team
Reporting to: Senior Technical Supervisor / Technical Director
Contract Type: Full-time (evening, weekend, and holiday work required)
Location: Brussels
POSITION SUMMARY:
The Technical Supervisor oversees the day-to-day technical operations of an immersive venue. This role ensures that every performance is delivered safely, reliably, and to the highest artistic and technical standards.
The position combines hands-on technical expertise, team supervision, and organizational responsibility. The Technical Supervisor serves as the main point of contact for all technical matters, continuous improvement initiatives, and long-term site maintenance.
KEY RESPONSIBILITIES:
1. Show Operations & Technical Expertise
- Operate and support immersive shows to ensure smooth, safe, and consistent performances.
- Master show programming, cue structures, show-control logic, and technical execution.
- React quickly to technical incidents during performances and restore operations with minimal impact on visitors.
- Perform daily pre-opening checks, system testing, and end-of-day shutdown procedures.
- Ensure reliable daily operation of lighting, sound, video, FX, and show-control systems.
- Collaborate with creative and technical teams on updates, fixes, and continuous improvements.
- Lighting systems
- Audio systems
- Video systems and projectors
- Servers and networks
- Show-control systems
- FX equipment
- Sensors and interactive technologies (RFID, etc.)
- Implementing preventive maintenance plans and regular system checks.
- Supervising installation, configuration, and testing during technical periods or rehearsals.
- Organizing technical spaces (server rooms, racks, cabling, spare parts, storage).
- Managing inventories of critical equipment, consumables, and spare parts.
- Ensuring compliance with applicable technical and safety standards.
- Plan and manage technical team schedules to ensure proper coverage and balanced workloads.
- Provide daily coaching and foster a collaborative, performance-oriented team culture.
- Train technicians in show operations, troubleshooting, safety, and technical systems.
- Monitor performance, provide feedback, and support skill development.
- Offer direct operational support and assist the team with problem-solving.
- Coordinate team roles during shows, rehearsals, maintenance periods, and special events.
- Define, implement, and maintain technical processes, including:
- Incident management and follow-up
- Spare parts procedures and ordering
- Daily and weekly reporting
- Maintenance plans
- SOP updates and documentation
- Maintain comprehensive technical documentation (system plans, schematics, SOPs, manuals, monitoring tools).
- Establish clear organizational standards within the technical department.
- Produce technical and incident reports, along with recommendations for improvement.
- Ensure all operations comply with safety regulations, legal requirements, and site standards.
- Conduct risk assessments and implement preventive measures.
- Ensure team training in safety procedures, equipment handling, and emergency protocols.
- Promote a strong culture of safety, responsibility, and professionalism.
- Implement and oversee preventive maintenance routines.
- Manage repairs, replacements, and technical upgrades.
- Supervise dismantling, storage, or reconfiguration of equipment after technical periods or show changes.
- Coordinate interventions with external service providers and suppliers.
- Identify long-term technical improvement opportunities and contribute to strategic planning.
- Strong expertise in lighting, sound, video, FX, and show-control systems.
- Experience with QLab, ETC EOS, projection systems, networks, and show automation.
- Ability to read and interpret technical plans, patches, and documentation.
- Excellent troubleshooting and problem-solving skills.
- Strong leadership and communication abilities.
- Calm and effective under pressure.
- Highly organized, proactive, and detail-oriented.
- Ability to balance hands-on technical work with supervisory responsibilities.
- Degree or training in technical, audiovisual, electrical engineering, production, or equivalent experience.
- Minimum 2–3 years of experience in live events, theatre, or immersive environments.
- Proven experience operating and maintaining lighting, sound, video, and show-control systems.
- Irregular working hours, including evenings, weekends, and public holidays.
- Physically demanding work (lifting, working at heights, ladders, confined spaces).
- Occasional off-site installations or events.
- Gross annual salary starting from €40,000, based on a 12-month contract (excluding sectoral bonuses and potential extra-legal benefits).
- Operations management
- Creative teams
- Site management
- External technical and production partners
