Our client is a powerhouse in global workplace technology and managed collaboration services. They are looking for a high-calibre Head of Global Managed Services to spearhead the evolution of their service department into a world-class, product-led revenue engine.
This isn't just about keeping the lights on; it’s a strategic leadership seat focused on transforming standard support into premium, high-growth "as-a-service" models for a portfolio of elite enterprise clients.
Key Leadership Pillars
- Commercial Strategy: Own the end-to-end P&L, focusing on scaling recurring revenue, protecting margins, and driving global profitability.
- Service Innovation: Lead the "productisation" of the service catalogue—turning technical support into scalable, high-value offerings like concierge VIP assistance, automated system auditing, and digital estate management.
- Market Expansion: Drive a "land-and-expand" philosophy, successfully migrating project-centric clients into long-term, multi-year managed service partnerships.
- Executive Advocacy: Act as the primary strategic partner and escalation lead for C-suite stakeholders within financial services, legal, and major corporate sectors.
- Operational Governance: Partner with the delivery teams to ensure global SLAs are not just met, but exceeded, using data-driven insights to optimise engineer utilisation.
Your Profile
- Seasoned Leader: You have a pedigree in senior leadership within Managed Services, Enterprise SaaS, or high-end Technology Solutions.
- Product Visionary: You’ve successfully taken service products to market before, moving beyond "hours and materials" to value-based subscription models.
- Boardroom Ready: You are comfortable navigating complex, multi-national client organisations and influencing at the executive level.
- Analytical & Collaborative: You use data to drive decisions and have a knack for aligning Sales, Operations, and Tech teams toward a shared vision.
Why Join?
This is a "future-agenda" role within a business that is actively investing in its global growth. You will have the autonomy to build a scalable operating model that defines the next chapter of the company’s success.
