In2 Resourcing are representing a Global AV Manufacturer whose control solutions are specified for high-end, new build and refurbishment projects in the Residential and Commercial sectors.

Working with some of the largest companies in the world, their products allow for control of Audio-Video, Lighting, Security, Shading and Building Management systems.

This position is working for their busy Technical Support team and will play a pivotal role in supporting their UK reseller partners and end-users on complex installations. You will represent the brand and provide 1st class troubleshooting and product expertise across a range of hardware, software, network and programming issues on live projects.

Candidates will need a solid appreciation of a Programming language as my clients are looking to expand their support in this area. Ideally you will be familiar with programming or coding in one of the following languages: C, C++, HTML, CSS, PHP or Java.

Graduates looking for a 1st step into an exciting and rewarding Industry are welcome to apply.

Sample of Main Duties:

Using call logging software to log incoming support requests from UK and EMEA partners and working to resolve via phone, email, chat and remote desktop.
Working to resolve basic to intermediate level Network issues.
Working to resolve basic to intermediate Audio-Video control related issues.
Working to resolve basic to intermediate lighting control issues in commercial and residential developments.
Dealing with the return of faulty equipment via EMEA service team.
Working with International colleagues in EMEA region to provide support on Global collaboration projects.
Supporting tradeshow participation with expert product expertise.

Desirable Skills & Experience

Ideally 1-2 years’ experience in an AV, IT or Electronics related support role
Good communication and customer service skills
Appreciation of IT Networking principles: TCP/IP, DNS, DHCP, Ethernet etc.
Appreciation of programming or coding in C, C++, HTML, CSS, PHP, Java

This position will be based from offices in Weybridge, Surrey, SW Thames, so candidates should live locally and no more than 1 hours commute away.

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1st Line AV Product Support Engineer