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1st Line AV Product Support Engineer

  • Location

    Surrey

  • Sector:

    Audio Visual Recruitment, IT & Data Communications

  • Job type:

    Permanent

  • Salary:

    25-33k plus benefits

  • Contact:

    Russell Brown

  • Contact email:

    rbrown@in2resourcing.com

  • Contact phone:

    0203 750 5980

  • Job ref:

    425028

  • Published:

    3 months ago

  • Expiry date:

    2019-10-06

  • Startdate:

    ASAP

  • Consultant:

    #

In2 Resourcing are representing a Global AV Manufacturer whose control solutions are specified for high-end, new build and refurbishment projects in the Residential and Commercial sectors.

Working with some of the largest companies in the world, their products allow for control of Audio-Video, Lighting, Security, Shading and Building Management systems.

This position is working for their busy Technical Support team and will play a pivotal role in supporting their UK reseller partners and end-users on complex installations. You will represent the brand and provide 1st class troubleshooting and product expertise across a range of hardware, software, network and programming issues on live projects.

Candidates will need a solid appreciation of a Programming language as my clients are looking to expand their support in this area. Ideally you will be familiar with programming or coding in one of the following languages: C, C++, HTML, CSS, PHP or Java.   

Graduates looking for a 1st step into an exciting and rewarding Industry are welcome to apply.  

Sample of Main Duties:
  • Using call logging software to log incoming support requests from UK and EMEA partners and working to resolve via phone, email, chat and remote desktop.
  • Working to resolve basic to intermediate level Network issues.
  • Working to resolve basic to intermediate Audio-Video control related issues.
  • Working to resolve basic to intermediate lighting control issues in commercial and residential developments.
  • Dealing with the return of faulty equipment via EMEA service team.
  • Working with International colleagues in EMEA region to provide support on Global collaboration projects.
  • Supporting tradeshow participation with expert product expertise.

Desirable Skills & Experience
  • Ideally 1-2 years’ experience in an AV, IT or Electronics related support role
  • Good communication and customer service skills
  • Appreciation of IT Networking principles: TCP/IP, DNS, DHCP, Ethernet etc.
  • Appreciation of programming or coding in C, C++, HTML, CSS, PHP, Java  
This position will be based from offices in Weybridge, Surrey, SW Thames, so candidates should live locally and no more than 1 hours commute away.