1st Line AV Product Support Engineer
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Location
Surrey
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Sector:
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Job type:
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Salary:
25-33k plus benefits
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Contact:
Russell Brown
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Contact email:
rbrown@in2resourcing.com
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Contact phone:
0203 750 5980
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Job ref:
425028
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Published:
3 months ago
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Expiry date:
2019-10-06
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Startdate:
ASAP
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Consultant:
#
Working with some of the largest companies in the world, their products allow for control of Audio-Video, Lighting, Security, Shading and Building Management systems.
This position is working for their busy Technical Support team and will play a pivotal role in supporting their UK reseller partners and end-users on complex installations. You will represent the brand and provide 1st class troubleshooting and product expertise across a range of hardware, software, network and programming issues on live projects.
Candidates will need a solid appreciation of a Programming language as my clients are looking to expand their support in this area. Ideally you will be familiar with programming or coding in one of the following languages: C, C++, HTML, CSS, PHP or Java.
Graduates looking for a 1st step into an exciting and rewarding Industry are welcome to apply.
Sample of Main Duties:
- Using call logging software to log incoming support requests from UK and EMEA partners and working to resolve via phone, email, chat and remote desktop.
- Working to resolve basic to intermediate level Network issues.
- Working to resolve basic to intermediate Audio-Video control related issues.
- Working to resolve basic to intermediate lighting control issues in commercial and residential developments.
- Dealing with the return of faulty equipment via EMEA service team.
- Working with International colleagues in EMEA region to provide support on Global collaboration projects.
- Supporting tradeshow participation with expert product expertise.
Desirable Skills & Experience
- Ideally 1-2 years’ experience in an AV, IT or Electronics related support role
- Good communication and customer service skills
- Appreciation of IT Networking principles: TCP/IP, DNS, DHCP, Ethernet etc.
- Appreciation of programming or coding in C, C++, HTML, CSS, PHP, Java