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Help Desk Support

  • Location

    London - Central

  • Sector:

    Audio Visual Recruitment

  • Job type:

    Permanent

  • Contact:

    James Andrews

  • Contact email:

    james@in2resourcing.com

  • Contact phone:

    0203 750 5976

  • Job ref:

    JA06

  • Published:

    about 1 month ago

  • Expiry date:

    2019-11-10

  • Startdate:

    ASAP

Help Desk Support

In2 Resourcing are working with a long-established and successful AV Systems Integrator with a focus on quality, design and installation into a predominantly corporate client base.

Our client is based in the Thames Valley area and due to continued growth within the organisation, are currently looking for a help desk support engineer to support their extensive client base across the UK.
 
Qualifications and experience

 

  • Experience working within an AV and VC/IT support role.
  • Proficient using remote support tool applications (Team-viewer, VPN, Remote Desktop).
  • Must be computer literate Windows/MAC OS, Share-point, and Microsoft Mail, word, excel
  • Proven track record in an AV/IT technical support-based role
  • Excellent customer relations and interpersonal skills
  • Excellent communication skills, both written and verbal
  • Fluent in English, professional telephone manner
  • Excellent organisational skills, especially under pressure.

 Duties and Responsibilities

 

 

  • 1st/2nd line AV/VC technical support to clients.
  • Obtaining the relevant information, drawings, and providing client remote technical assistance with integrated AV/VC equipment.
  • Escalation to field engineering team for onsite repairs and the workshop service spare support team.
  • Field engineering team support, providing documentation and back history, back end assistance.
  • Updating the ticketing system accurately with absolute attention to detail.
  • Raising RMAs with brand specific equipment suppliers under warranty.
  • Provide technical reports and updates to our clients customers.
  • Internal desktop support.

 Required skills

 

 

  • Understanding of the fundamental principles of audio and video
  • Understanding of TCP/IP Networks Protocols and switching/routing over local area networks.
  • Experience of Cisco & Polycom video conference networking infrastructure and end-point configuration.
  • All applicants should have a good understanding, interest and experience in audio visual and control systems.

If you have any questions, please contact James Andrews.