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Platform Support Analyst - 6 month+ Contract

  • Location

    London - West

  • Sector:

    IT & Data Communications

  • Job type:


  • Contact:

    Russell Brown

  • Contact email:


  • Contact phone:

    0203 750 5979

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    6 months+ contract

  • Expiry date:


  • Startdate:


  • Consultant:


Platform Support Analysts required for Global Media company based in West London.

You will work as part of a 6 man team to provide expert monitoring and support for the Platform Infrastructure. 

Candidates will need to have excellent customer service skills and demonstrate previous experience in leading difficult situations to successful resolution in a focused, calm and diligent manner. 

As part of a global 24-7 support team you will predominately work day side shifts with some night shifts and alternate weekends.

Primary Role Responsibilities: 
  • Responsible for vetting and confirmation of outage situations 
  • Assist in monitoring production network in real-time
  • Lead and assist with Implementation of changes to production network infrastructure or server equipment
  • Manage network printer queues, drivers, and firmware
  • Provide oversight to the Release Management process in monitoring and updating the status of network and server devices
  • Work closely with regional IT staff to ensure success of daily operations
  • Provide support for server patching/change management activities
  • Provide a seamless and professional experience in supporting remote and regional customers
  • Coordinate escalation process to third-party vendors
  • Be available for on-call/after hours to support critical outage situations requiring multiple streams of technical lead support
  • Uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution
  • Maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets
  • Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels
  • Provide support in the management of outages as needed, providing communications to small and large scale user groups.
  • Be proactive and ensure constant follow up with involved IT teams to ensure resolution
  • Ability to embrace and support new technologies introduced first hand to IT
Key Skills and Experience: 
  • Perform escalation resolution of systems accounts for Active Directory, 0365, and numerous globally deployed business applications
  • Experience with ITIL principals
  • 3-5+ years Active Directory administration experience (Windows users, groups, shares and network printers
  • 3-5+ years experience providing of administrative and troubleshooting support in the areas of Windows Server, Unix/Linux servers, and LAN/WAN equipment in an enterprise production environment
  • Ideally familiar with AWS architecture and operations, including EC2, S3, RDS, VPC, IAM, Cloud Formation
  • 2+ years of Microsoft Exchange Server experience
  • 3-5+ years VMware, Xen, Hyper-V technologies and their configuration and design
  • 2-3+ years Citrix Xenapp environment support
  • 2-3+ years Support Databases in the areas of MS Sql, Oracle, AWS RDS
  • 2-3+ years scripting experience (VBS, Perl, Python, PowerShell, Bash, Ruby, bat)
Candidates will need to reside in the London area and ideally be available for a start within 2 weeks