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Technical Manager

  • Location

    London - Central

  • Sector:

    Audio Visual Recruitment

  • Job type:

    Permanent

  • Salary:

    +Benefits

  • Contact:

    James Andrews

  • Contact email:

    james@in2resourcing.com

  • Contact phone:

    0203 750 5976

  • Job ref:

    JA/60

  • Published:

    6 months ago

  • Duration:

    Permanent

  • Expiry date:

    2019-12-26

  • Startdate:

    Immediate

In2 Resourcing are working on behalf of a leading AV systems integrator, who due to increased growth in their engineering team, are now looking for a Technical Manager to join their fast-growing team.

Main duties and responsibilities:
  • Take general responsibility for global tickets and to work in collaboration with our clients on-site resources and help desk facilities.
  • To ensure that all BAU (Business as Usual) activities are delivered in line with contracted service levels across all sites
  • Close liaison with our clients commercial account directors/managers with respect to all on-going activities/service deliverables
  • To communicate at a senior level both within client to ensure both client service delivery targets and commercial contract targets are met and exceeded
  • Focusing on customer service and taking ownership for all areas related to this activity is paramount
  • Field service engineering work as required
  • Onsite service engineering covering client sites as required
  • Travelling to client sites (including EMEA travel if required)
  • Preventative maintenance calls as required
  • Rotation of client sites as required
  • Occasional day to day BAU support of the AV/VC facilities when required
  • Assisting with BAU in-house installations, including handover to client assuming client has approved any charges
  • Working any rotational shift basis as required
  • Administration necessary to support engineering role
  • A passion for service excellence, with a wealth of knowledge and experience in all current audio visual technologies
  • The ability to use your initiative and solve problems effective
  • A team player who is flexible and able to adapt to a variety of challenges
  • Provide remote support via phone as required
  • Monitor, add and remove tickets within ServiceNow
This role would suit someone from a Technical Manager, service engineer, onsite engineer, audio visual engineer role based within a reasonable commute into Central London.