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Technical Support Engineer

  • Location

    London - Central

  • Sector:

    Audio Visual Recruitment

  • Job type:

    Permanent

  • Salary:

    40-48k +Benefits

  • Contact:

    James Andrews

  • Contact email:

    james@in2resourcing.com

  • Contact phone:

    0203 750 5976

  • Job ref:

    640260

  • Published:

    6 months ago

  • Duration:

    Permanent

  • Expiry date:

    2020-04-15

  • Startdate:

    Immediate

In2 Resourcing are working on behalf of a leading AV Systems Integrator, who, due to increased workload are looking to bring on a Technical Support Engineer to be the initial point of contact for the clients who call into their Global Help Desk.

Duties and Responsibilities
  • Ensuring you maintain an upbeat, professional attitude towards customers
  • Making sure customers receive quick and efficient technical support of AV and VC Solutions
  • Respond effectively to customer inquiries and ensure you document interactions
  • Ensuring you upkeep a case load whilst effectively handling other common tasks
  • Take care of and respond to inbound phone calls, email inquiries and escalations from Technical Support Reps
  • Take part in On-site technical troubleshooting and case remediation
  • Ensure all training is kept up to date

Skills, Abilities and Experience


Communicate with internal employees, clients and colleagues in a professional and timely manner
Fantastic attention to details and great time management skills
Proficient with workplace databases and tools
Ability to troubleshoot basic to intermediate AV and Video Teleconferencing issues
Good demonstration of AV room schematics as well as floor plans
2-3 Years experience with Crestron, AMX, Biamp, Extron, Polycom & Cisco equipment
Familiar with all AV cables, switchers, routers and connectors
Manufacturer certifications (DMC-E, Biamp, etc)

This role would suit anyone from a Technical Support, Technical Engineer, Service Engineer background who has worked in the AV, Audio Visual, Video Conferencing space in the London area.