AV Systems Support Engineer

IN2 Resourcing are proud to be representing a global market leader in the manufacturing of Pro-Audio solutions, ranging from Loudspeakers and Microphones to Audio-Video control products.

This role is working closely with the systems team, who play a pivotal role in supporting their UK reseller partners and End-Users working on some of the most complex installation projects across the UK. You will be representing the brand and should be able to provide a 1st class service and expertise on the products at hand.

Sample of Main Duties:

  • Issue applications support and brand specific training content to the UK market.
  • Guarantee the highest level of customer experience whilst identifying solutions to software and hardware issues.
  • Diagnosing and troubleshooting technical issues, including programming, commissioning and network configuration.
  • Follow and observe system issues through to resolution, within agreed time limits.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
  • Providing prompt and accurate feedback to customers and ensuring all issues are logged accordingly.
  • Direct the follow up procedure to ensure systems are fully functional after troubleshooting.
  • Register technical knowledge in the form of notes and manuals.
  • Build and up-keep an excellent relationship with customers and end users.
  • In concurrence with the product development teams participate in market research, competitor and customer surveys.
  • Liaise and be present at meetings with other company functions necessary to perform duties and aid business and organisational development.
  • To take part in industry training and develop relevant knowledge and skills to enhance performance.

Desirable Skills & Experience

  • Ideally 2-3 Years’ experience in a support role within the AV or IT sectors.
  • Audio or Sound related qualifications will be highly beneficial.
  • Any experience in programming or coding in; C#, C++ or Java etc would be highly beneficial.
  • A keen interest in Audio, Video technologies.

IN2-AV is part of the IN2 Resourcing Group - AV Recruiters and AV Head-hunters operating across the UK, EMEA and the USA. Our AV recruiters have many years of experience working on contingency AV recruitment as well as AV Executive search assignments globally.